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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist June 18, 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist June 04, 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 01, 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

10 Ways to Reduce Your Email Costs by Iron Mountain Digital June 03, 2009 - (Free Research) Thinking about cutting costs by switching to email archiving and management in the cloud, but not sure how it all adds up? Learn how Iron Mountain's Total Email Management Suite will save you time and money, and put figures on what your own cost savings will be. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

3 Best Practices for Reducing Exchange Downtime by AppAssure Software March 02, 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Apptix Chooses Replay as Their Exchange Backup Solution by AppAssure Software March 02, 2009 - (Free Research) Maintaning an Exchange backup was certainly a challenge for Apptix, to overcome this challenge they used Replay, as a result of which they were able to eliminate about five hours of restore processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization by Microsoft November 03, 2008 - (Free Research) This white paper examines how Microsoft customers are using virtualization technology to simplify their IT infrastructure and IT processes and save money. It discusses the savings inherent in using virtualization to consolidate servers and accelerate desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Xenos ePresentment™ for IBM® Content Manager OnDemand by Xenos Group Inc. June 09, 2009 - (Free Research) Xenos ePresentment™ for IBM® Content Manager OnDemand (CMOD) is an ultra high-performance, fully integrated solution designed to deliver customer-facing documents online for external customers and internal customer support representatives. Join Steve Jones, VP of Solutions Strategy, as he explores this high-performance solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Oracle Advanced Compression by Oracle Corporation December 2008 - (Free Research) Oracle Database 11g introduces the Advanced Compression Option to help customers cope with data growth and storage, regulatory compliance, and application scalability and performance challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Storage Solutions: Take IP Storage to the Next Level by EMC Corporation March 2009 - (Free Research) There are many IP storage capabilities that are becoming increasingly critical requirements for all customers. And there are many vendors offering various IP-based storage solutions. So why choose EMC for IP storage? Read this white paper for the answer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Application Performance to Achieve Mission Success by CA February 2008 - (Free Research) The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times by Exact Software March 2009 - (Free Research) This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackboard Ensures E-Mail Availability with AppAssure's Replay AppImage by AppAssure Software June 2009 - (Free Research) What happens to a business like Blackboard when email stops working? Orders aren't received. Support messages aren't sent. Communication stops. With Replay AppImage fully implemented, Blackboard is only minutes away from complete Exchange recovery should they experience anything from a small glitch to a full-blown disaster. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage by AppAssure Software March 2009 - (Free Research) Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Using SLAs to Gain a Competitive Advantage by Blue Coat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Data Loss Prevention: Protect the Data that Drives Your Business by Symantec Corporation June 2009 - (Free Research) Register for this webcast and learn what data loss prevention (DLP) can do to help your firm demonstrate compliance and safeguard your reputation. Discover why it should be on your priority list and how to get DLP started in your organization. (WEBCAST) GO TO WEBCAST

Case Study: Reducing Backup Time and Administration Six-fold by Quantum Corporation January 2009 - (Free Research) The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Quality: A Survival Guide For Marketing by SAP America Inc June 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft December 2008 - (Free Research) This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC SourceOne™ Email Management: A Next-Generation Email Archiving Solution by EMC Corporation April 2009 - (Free Research) EMC SourceOne™ Email Management is a completely new architecture and next generation email archiving product. This paper compares the EMC EmailXtender product and the next generation EMC SourceOne™ Email Management offering including its use and advantages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best practices for deploying an Exchange 2007 environment using VMware ESX 3.5 by HP, Intel, & VMware December 2008 - (Free Research) This paper describes best practices to deploy a 1,500-user virtualized Exchange 2007 environment using VMware ESX 3.5. Specifically, it demonstrates how to configure and deploy the Exchange 2007 Mailbox, Hub Transport, and Client Access server roles onto individual virtual machines, which in turn are deployed onto a single VMware ESX Server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

8 Steps to Data Security Compliance by Symantec Corporation September 2008 - (Free Research) This report outlines specific steps that should be taken to evaluate and strengthen your data security processes, policies, and technology systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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